Refund Policies

zikros.com is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: 110 days due to customs delays
• Other Countries: 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows "delivered," no refund/resend will be provided.
• If not received, a non-delivery certificate is required from the local post office.

3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage, such as small scratches
• No refunds for packaging damage caused by international shipping
• Claims for electronics must be made within 30 days

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• For size issues, include a photo showing the measurements

5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once paid

📩 How to Submit a Dispute

When submitting a dispute, please provide the following information:

• Photos or videos clearly showing damaged products
• Screenshots of complaints, including the name, date, and content
• The product itself if a return is requested

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or the expected delivery date.

2. Force Majeure

We are not responsible for delays caused by circumstances beyond our control, including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

3. Shipping Method Restrictions

No disputes are allowed for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Products must be returned within 30 days of receipt

6. Service-Based Products

Services, such as packaging or photography, are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product looks different than expected without defects
• Delays caused by customs or natural events
• Wrong item ordered or incorrect address provided

📌 Additional Information

• Order Status: No disputes once an order is marked as "closed"
• Shipping Method Limits: No disputes for PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, or CJPacket Railway Economy
• Destination Limits: Disputes may not be accepted in high-risk regions
• Returns Reminder: Returns are only accepted at designated warehouses
• Service Products Disclaimer: No refunds for low-quality service unless the service has been inspected
• Expanded Unacceptable Disputes: Certain claims involving odors, deleted tracking information, customs issues, and similar circumstances may not be accepted

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@zikros.com

We’re here to help make your shopping experience smooth and worry-free!